Are your organisation skills at a high standard?
Are you able to adapt your communication style for various key
stakeholders?
If this sounds like you, we have an exciting opportunity, where you
can take the next step in your career and work with a leading brand.
A little bit about us?
We&#**Apply on the website**;re a retail marketing agency specialising
in driving growth in an ever-connected world. We combine the power of
people, technology, and consumer insight to deliver moments that
matter.
_YOU WILL_ be the connection between brands and their audience, so
every day will be exciting, challenging and incredibly rewarding!
Our values create the Blue Square heartbeat and are the centre of
everything we do.
1. Excellence - we bring our best self-everyday
2. Integrity - we always do the right thing
3. Heart - we work & lead with heart
4. Curious - we seek to understand, grow & develop
5. Together - we grow & stand stronger
What does a typical day in this role look like?
* Develop, implement, and manage the voice of customer process to
allow for the effective communication of issues and trends within the
Samsung retail estate across the UK & Ireland.
* Be the champion of store standards, ensure issues impacting sales
and customer experience are quickly and efficiently resolved utilising
relationships with the retail channel teams to continually improve
compliance
* Act as the main day to day contact for Samsung&#**Apply on the
website**;s maintenance partner - Escalation point for nationwide
issues, manage and report on the quality of service provided by the
agency and ensure the alignment of goals and objectives across the
partnership while demonstrating commercial awareness
* Crisis Management
- Main contact for rapid resolutions for situations such as health &
safety as well as issues flagged through our channel partners. VIP
visits
- Utilise a strong network within the field team and maintenance
partner to maximise compliance through scheduling deliveries &
engineer support.
* Ensure key stakeholders are aware of trending issues by gathering
insights and feedback directly from the field team
* Consistently identify opportunities to drive performance improvement
by utilising data and trends, field and internal team feedback and the
Retail Reporting and Insights team
* Circulate appropriate content to ensure our field teams and relevant
stakeholders are kept up to date on known issues, resolutions, trials,
and trends.
* Create and circulate weekly reports to various teams around the
business to give Head Office colleagues valuable insight from our
store & field teams
We&#**Apply on the website**;d love to meet someone with...
* Demonstrated experience working within a retail environment
* In-depth knowledge of shopper journey and store layout
* Excellent relationship building skills
* Strong influencing skills
* Large Retailer/mobile store experience is preferred
* Strong written & verbal communication skills
* Ability to deal with multiple stakeholders in a fast-paced
environment
* Passion for detail and delivery
* Solution based thinking skills
* Driving licence required
And last but not least? what&#**Apply on the website**;s in it for
you?!
* Full paid training, covering all product knowledge necessary
* Development plans
* The opportunity to work with a renowned client and a fantastic team
_WE OFFER_ a great range of benefits which include?
* Perkbox & Perkbox freebies
* Perkbox Medical & EAP
* Eye care vouchers
* Simply Health
* Company sick pay
* Cycle to work scheme
This role will see you working for Blue Square whilst supporting
Samsung Do you have great skills Microsoft Excel, Word and Outlook?
Are your organisation skills at a high standard?
Are you able to adapt your communication style for various key
stakeholders?
If this sounds like you, we have an exciting opportunity, where you
can take the next step in your career and work with a leading brand.
A little bit about us?
We&#**Apply on the website**;re a retail marketing agency specialising
in driving growth in an ever-connected world. We combine the power of
people, technology, and consumer insight to deliver moments that
matter.
_YOU WILL_ be the connection between brands and their audience, so
every day will be exciting, challenging and incredibly rewarding!
Our values create the Blue Square heartbeat and are the centre of
everything we do.
1. Excellence - we bring our best self-everyday
2. Integrity - we always do the right thing
3. Heart - we work & lead with heart
4. Curious - we seek to understand, grow & develop
5. Together - we grow & stand stronger
What does a typical day in this role look like?
* Develop, implement, and manage the voice of customer process to
allow for the effective communication of issues and trends within the
Samsung retail estate across the UK & Ireland.
* Be the champion of store standards, ensure issues impacting sales
and customer experience are quickly and efficiently resolved utilising
relationships with the retail channel teams to continually improve
compliance
* Act as the main day to day contact for Samsung&#**Apply on the
website**;s maintenance partner - Escalation point for nationwide
issues, manage and report on the quality of service provided by the
agency and ensure the alignment of goals and objectives across the
partnership while demonstrating commercial awareness
* Crisis Management
- Main contact for rapid resolutions for situations such as health &
safety as well as issues flagged through our channel partners. VIP
visits
- Utilise a strong network within the field team and maintenance
partner to maximise compliance through scheduling deliveries &
engineer support.
* Ensure key stakeholders are aware of trending issues by gathering
insights and feedback directly from the field team
* Consistently identify opportunities to drive performance improvement
by utilising data and trends, field and internal team feedback and the
Retail Reporting and Insights team
* Circulate appropriate content to ensure our field teams and relevant
stakeholders are kept up to date on known issues, resolutions, trials,
and trends.
* Create and circulate weekly reports to various teams around the
business to give Head Office colleagues valuable insight from our
store & field teams
We&#**Apply on the website**;d love to meet someone with...
* Demonstrated experience working within a retail environment
* In-depth knowledge of shopper journey and store layout
* Excellent relationship building skills
* Strong influencing skills
* Large Retailer/mobile store experience is preferred
* Strong written & verbal communication skills
* Ability to deal with multiple stakeholders in a fast-paced
environment
* Passion for detail and delivery
* Solution based thinking skills
* Driving licence required
And last but not least? what&#**Apply on the website**;s in it for
you?!
* Full paid training, covering all product knowledge necessary
* Development plans
* The opportunity to work with a renowned client and a fantastic team
_WE OFFER_ a great range of benefits which include?
* Perkbox & Perkbox freebies
* Perkbox Medical & EAP
* Eye care vouchers
* Simply Health
* Company sick pay
* Cycle to work scheme
This role will see you working for Blue Square whilst supporting
Samsung
We need : English (Good)
Type: Permanent
Payment:
Category: Others
